FAQ
Automatic doors: frequently asked questions.
Straight answers about our doors, servicing and quotes. If yours isn't here, call us on 083 236 8242.
What types of automatic doors does Cape Door Systems install?
We install and service automatic sliding doors, automatic swing doors and high-speed doors. Our own operators are the CDS-SL-800 Sliding Door, the CDS-SL-1000 Sliding Door and the CDS-SW85 Swing Door. Our high-speed doors are made by Efaflex.
Do you only service the doors you install?
No. We service and maintain automatic doors of all brands, whether or not we installed them. If you have an automatic sliding, swing or high-speed door from another supplier, our technicians can take over its maintenance and repairs.
Which automatic door brands do you service?
All makes, including Dorma, Tormax, Geze, Assa Abloy, FAAC, Frost and Efaflex, as well as our own CDS operators.
What is the difference between the CDS-SL-800 and the CDS-SL-1000?
Door weight. The CDS-SL-800 carries a single leaf of up to 120 kg, or two leaves of up to 100 kg each. The CDS-SL-1000 carries a single leaf of up to 180 kg, or two leaves of up to 160 kg each. Speeds, opening width, motor and controller functions are the same on both.
Do you supply automatic doors to other installers?
Yes. As well as installing our CDS-SL-800, CDS-SL-1000 and CDS-SW85 operators ourselves, we supply them to the trade for other installers and businesses to fit.
Who is Efaflex and why do you use them for high-speed doors?
Efaflex is a German manufacturer that holds the Guinness World Record for the fastest door. We are the official South African agent for Efaflex high-speed doors, which are used in industrial, cold storage and high-traffic commercial buildings.
Are you a Tormax agent?
Yes. Cape Door Systems is an authorised agent for Tormax, the Swiss manufacturer of automatic door systems, as well as the official South African agent for Efaflex high-speed doors.
How often should an automatic door be serviced?
At least once or twice a year, depending on how much traffic the door carries and the environment it works in. Regular servicing keeps the door within safety standards and prevents unexpected breakdowns. We offer service level agreements to suit your site.
Will an automatic door work during load-shedding?
Our CDS-SL sliding door operators have a backup battery input, and with the optional battery fitted they keep working through power cuts. The CDS-SW85 swing door closes on a spring without power and can be opened by hand.
Can automatic doors be retrofitted to an existing entrance?
Yes. Our sliding and swing door operators can be retrofitted to most existing door openings, and specified for new buildings.
How much does an automatic door installation cost?
It depends on the door type, the size of the opening and the site. Request a quote and we will assess your entrance and give you an accurate cost.
Whom do I contact if there is a problem with my door?
Call us on 083 236 8242 or WhatsApp 082 555 8075. Our office hours are Monday to Friday, 08:00 to 17:00, and we are on call at weekends.
Get a quote
Tell us about the door. We'll come and look at it.
Send the opening size and what the entrance is used for, or ask for a site visit. We quote on new installations, replacements and service contracts.